Medical practices across the globe are embracing technology to transform their clinical workflows and by doing so they’re improving the patient experience and their bottom line.  

The landscape of technological integration in healthcare is expanding daily, making the path to digital transformation feel a bit overwhelming.  In this article we’ll explore three great places to start embracing the power of technology to get the most improvement for your digital investments.

Let’s begin by focusing on the patient experience and a couple of obstacles that can be cleared up with the application of a modern solution.

Improvements can even begin prior to the patient’s arrival.   Medical office staff spend hours making calls to patients to verify and remind patients of their appointment.

This is a terrific use case for robotic process automation.  RPA can eliminate the need for human staff making time consuming telephone calls.   An automated process can be developed to make multiple touches with the patient.   These contact points can be in the form of automated calls, emails, texts or a combination of all three.

The bot can also handle rescheduling and move the patient through a pre-check-in phase by directing them to the second digital enhancement, a secure patient portal.

Through this secure portal the patient can access calendars, submit insurance information and fill out forms that historically cause a slowdown in the check-in process.

For the providers, digital transformation of their data enables, user specific data visualization and analytics which can unlock meaningful insights across their practice. Capacity planning, measuring outcomes, predictive analysis, compliance, and clinical and financial analytics can all benefit from digitalization.

If you’re a facility-based provider, incorporating a mobile solution such as billEHR into your digital landscape allows you to search patient lists and capture and submit charges in the field real time.

When there is fluid access to data, the insights gained by the practice, empower the decision-making process and make a positive impact on the wellness of patients, reimbursements and collections.

These enhancements are a few effective ways to begin the digital transformation journey.  Adding balanced value to the patient and the practice can be a challenge, but the process can be more manageable with the use of technology.   

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