It seems that government agencies at every level are consistently under pressure to reduce costs while increasing efficiency and improving citizen experience.
The pandemic has compounded these issues adding to employee shortages and slowing down an already high volume of work.
Automation of some of these business processes is becoming an important component to overcoming these administrative obstacles.
One government agency already applying automation is the General Services Administration (GSA). They deployed RPA technology to assist with gathering and updating COVID-19 infection data among their employees.
Similarly, the U.S. Centers for Medicare & Medicaid Services (CMS) are using a bot to check the databases regularly accessed by employees. If an employee has not logged in for a certain period, the bot signals to check on the employee.
These examples are specific to dealing with current work climate during the pandemic, but they only scratch the surface of what can be improved in the public sector with automation.
As the workplace slowly transitions through a combination remote and in-person landscape, automation is going to play a key role in augmenting the existing workforce and reducing backlogs.
Processes with a high potential for robotic process automation span several areas of local government.
- Security, Compliance and Governance
- Tax and Finance
- Data Validation
- Licensing and Permitting
- Student Registration
- Asset Management
- Vendor Management
- Research Grants Administration
- Alumni Management
- Financial Aid Management
- Intelligent Policing
- Video Surveillance
- Logistics and Scheduling
- Parking Systems
Energy, Water and Waste
- Meter Reading/Billing
- Field Inspection Systems
Public Utilities / Works
- Building and Bridge Inspections
- Maintenance Systems
- Benefit Claims and Applications
- Change of Address Processes
With such potential it’s surprising that RPA hasn’t become more readily integrated throughout the sector. For some workers the idea of new technologies is a fearful one. Experience will teach late adopters that automation aims to replace tasks not jobs and they will find the ease in which they accomplish formerly time-consuming low value tasks a pleasure.
Still many government leaders don’t know where to begin. Luckily, Saisystems, the same company many public sector and government agencies rely upon for VAR hardware and services can guide them on their transformative journey.
We welcome the opportunity to answer questions about how automation can improve your processes.
Contact us below today.