Case Study: Patient Scheduling Application
A User-Friendly Scheduling System to Manage Daily Activities
The client is a leading healthcare company with processes that were neither sustainable nor scalable. Spreadsheets ruled the day and the potential for a “single point of failure” was ever-present.
There was no single repository of “the truth” from an “availability” perspective for their staff. Also, patient billing was inconsistent and presented missed revenue opportunities.
After consulting with our team, we developed an action plan to:
• Improve patient scheduling.
• Improve visibility and availability of their resources to ensure better scheduling through an integrated professional, para-professional, and facility scheduling application.
• Create a comprehensive build-out allowing them to design for the future and scale the solution.