On February 21, 2024, Change Healthcare, a unit of UnitedHealth Group (UHG) was impacted by what the American Hospital Association called “The most significant and consequential cyberattack on the U.S. Health Care system in American history.”

The impact of this cybersecurity incident has been felt by patients, pharmacies, and practices and others across the US healthcare continuum.

To assist care providers whose finances were impacted, UnitedHealth Group has been providing financial assistance to medical, dental and vision providers.

These advances will require repayment once claims flows have been restored but the monetary support may help providers maintain short-term cash flow.

Registration for the assistance program can be submitted here: http://www.optum.com/temporaryfunding   UnitedHealth Group also provided a link for additional support https://www.optum.com/en/business/providers/health-systems/payments-lending-solutions/optum-pay/temporary-funding-assistance/temporary-funding-inquiry-form.html  and a number for further assistance;  1-877-702-3253.

As of March 18, 2024, UntiedHealth Group began releasing medical claims preparation software, an important step in the resumption of services.

“We continue to make significant progress in restoring the services impacted by this cyberattack,” said Andrew Witty, CEO of UnitedHealth Group. “We know this has been an enormous challenge for health care providers and we encourage any in need to contact us.”

The organization has already restored Change Healthcare’s electronic payments platform and 99% of Change Healthcare pharmacy network services.

Additionally, CMS has re-opened the 2023 Merit-based Incentive Payment System (MIPS) Extreme and Uncontrollable Circumstances (EUC) Exception Application to provide relief to MIPS eligible clinicians impacted by this cybersecurity incident. The application will be open for the remainder of the extended data submission period, which closes April 15, 2024, at 8 p.m. ET.

Saisystems Health was able to assist clients with the MIPS exemption process and continues aiding eligible providers in the wake of the re-opening.

If you have any questions on how this incident may impact your practice or want to know more about the topics covered here, including protecting your practice from future breaches, contact us.

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